Helpful Information for Certified Agents

Of course you can. Once you certify with one client and are familiar then add another.

Each instructor will tell you the attendance policy. It is very important information you’ll learn, so try to not miss it unless it is an emergency. If you have a verifiable emergency, please contact your instructor as soon as possible.

Each client pays hourly and runs $10-$15 an hour. 

This is rare and unfortunate. Each client has different customers. We encourage you to think about the kind of customers you will encounter before selecting a client. Let’s spend some time handpicking the perfect client for you.

As soon as you are certified, your instructor will assign you to a person who helps you learn the ins and outs of servicing your new client. If you are not sure who yours is or cannot reach the assigned one, check your email first. It is possible you were reassigned based on your tier level. If that does not resolve your problem, go to your portal.

Newly certified agents do have an hour cap for the first two weeks to allow you time to get comfortable before we just throw you in the dialer full speed. You’ll thank us later! Then the hour cap will be automatically raised. The hours available to you through 30-minute intervals are based on your performance. So, it is up to you. The most important factor in moving up tiers is your commitment to adherence.

The client requires every agent to begin in the bronze tier followed by Silver Tier, Gold and Platinum Tiers. The Gold and Platinum tiers are where you want to be. It takes 3 to 6 weeks to work up to gold. Most of the time, bronze is 25 to 30 hours a week, silver is 30 to 40, and gold is 40 to 60 hours available per week. Each tier’s available intervals are released at their scheduled time. Naturally each tier is offered different hours. If you meet your commitment adherence, you have nothing to worry about.

Commitment adherence simply means you completed all the intervals you committed to working. Intervals are released once a week, and you will select the two weeks intervals you want to work. At the end of every day and week, the system generates a score called the CA.

The system allows you to drop an interval within 48 hours of that interval time. If you are aware of the need for at least 48 hours or more, just go into the app and release that interval. If it is less than 48 hours, swap the interval in the app, but also reach out to your QA or other supervisor.

Submit an inquiry below, and we will supply you with an employment letter. Also, you do get a pay stub every week as well.

I encourage you to save all of your related costs. You work from home, so your rent, Wi-Fi, electricity, and all of your equipment are all business expenses for you now. These are extra deductions on your taxes.

Please discuss this with your tax preparer.

Contact your QA and log into tech support via your portal home page immediately. Tech support will give you a waiver so that it does not affect your CA. Anytime you incur technical problems, go immediately to tech support, your QA, and the supervisor on duty.

You do not have to. But it sure does make life easier when servicing.